SHIPPING INFORMATION (within the USA)
Free shipping for gift certificates (first class mail)
Los Gatos Bed & Breakfast offers economical shipping via the United States Post Office.
Orders In The United States
Our standard method of shipment is via USPS. Our table rates are based on Priority mail rates- we will use flat rate boxes to offer the best rates avialable. Straight postal rates are also available for you to choose if you need Express service.
We collect sales tax on taxable products shipped to New York addresses.
Orders Outside The United States
Our standard method of shipment is via USPS International Airmail. Our prices outlined below cover delivery, packaging and labor.
USPS International Airmail deliveries usually occur within 4-14 days after shipment. We can ship to almost any address around the world.
Customs: Customers are responsible for paying any duties, customs charges, or tariffs on products shipped to them. Customs declarations will indicate the full value of the order in US dollars.
100% Satisfaction Guarantee. If you are not happy with your order, you may return it within 10 days for a full refund. This is for non-food items only. The sale of all food items is final and we cannot accept returns or exchanges of any food items. Unless the return is due to an error made by Los Gatos B&B, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped are in good quality condition.
Damaged or Unusable Items
If you receive a shipment that has external damage upon receipt, please do not refuse it. File a claim with the delivery company. They are responsible for damages or loss during shipping. They will pick up the package, inspect it and return it to us.
We take extra precaution in packing your contents to ensure it arrives undamaged. In the event that you receive damaged or defective product or have any other problems with your order, please contact us at info@LosGatosBandB.com within 5 business days after receiving your package. Please retain all packaging material for our freight carrier's collection and retain all paperwork such as invoices or packing slips that can be used as proof of purchase. See return procedures below for returns instruction.
Before returning any merchandise, please contact us at info@LosGatosBandB.com or (315)536-0686, to receive a Return Authorization Number (RA#) from our Customer Service Department. Include your packing slip with the Return Authorization Number and simply pack your items in the same packaging it was shipped in and return it to:
Los Gatos B&B
1491 Route 14A
Penn Yan, NY 14527
PLEASE NOTE: You are responsible for the return shipping costs if you are asking for a refund of non-food items. Remember, the sale of all food items is final. Los Gatos B&B will absorb the shipping cost for all damaged merchandise returned.
Please allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods.